Terms of service

Last updated: October 24, 2026

These terms apply to your use of VoiceDesk, provided by Destiny Digital Tech ("we", "us"). By using the service you agree to them.

The service

VoiceDesk provides US phone numbers, browser-based calling, SMS, call logs and related tools. Calls and messages are carried by Twilio and its carrier partners. We aim for high availability but cannot guarantee uninterrupted service. VoiceDesk is not a replacement for emergency services and must not be used to call 911 or other emergency numbers.

Accounts and team members

You are responsible for your account, for the people you give logins to, and for everything done under your account. Keep passwords private and tell us immediately about any unauthorized use.

Acceptable use

• Follow all laws that apply to your calls and messages, including the US Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Do-Not-Call registry rules and state recording-consent laws.
• Only text people who have given consent. Honor STOP and other opt-out requests straight away.
• No spam, harassment, fraud, impersonation, robocalls or caller ID spoofing.
• Complete the carrier registration (such as A2P 10DLC) that is required for business texting in the US.

We may suspend accounts that break these rules or that carriers flag for abuse.

Plans and charges

Depending on your plan, you pay a monthly subscription fee, or usage is charged from a prepaid balance (pay as you go), or as agreed in a custom plan. Usage is counted per started minute for calls, per message part for SMS, and per month for phone numbers. On pay as you go, calls and texts stop when the balance runs out. Unused balance and subscription fees are not refundable, except where the law requires it.

Phone numbers

Numbers are provided for use with the service and remain subject to carrier rules. Numbers that are released, or whose rental is not paid, may be returned to the carrier and cannot always be recovered.

Recordings and data

If you turn on call recording, you are responsible for getting any consent that is required. How we handle data is described in our privacy policy.

Liability

The service is provided "as is". To the extent the law allows, our liability for any claim is limited to the amount you paid us in the three months before the claim.

Changes

We may update these terms or our rates. We will tell you about important changes before they take effect.

Contact

Destiny Digital Tech · WhatsApp / phone +92 318 4550404 · destinydigitaltech.com