Privacy policy
Last updated: October 24, 2026
This policy explains how Destiny Digital Tech ("we", "us") collects and uses information when you use VoiceDesk, our cloud phone and SMS service, and this website.
Information we collect
- Account information: names, usernames, email addresses and business details of our customers and their team members.
- Communication records: phone numbers called or texted, call times and durations, call status, SMS content and, where a customer turns recording on, call recordings and voicemails.
- Contacts: names and phone numbers our customers add or import.
- Billing records: balance top-ups and usage charges.
- Technical data: IP addresses and sign-in activity used for security.
- Website enquiries: details you send through our contact form.
How we use it
We use this information only to provide and secure the service: connecting calls and messages, showing call logs and reports, billing usage, preventing fraud and abuse, and replying to enquiries. We do not sell personal information.
SMS and mobile information
Mobile phone numbers and SMS opt-in consent collected for text messaging are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Information is shared only with the telecommunications providers needed to deliver messages. Recipients can reply STOP at any time to stop receiving messages and HELP for help. Message and data rates may apply.
Service providers
Calls and messages are carried by Twilio Inc. and its carrier partners. Our servers are hosted by Hostinger. These providers process data only on our instructions.
Data retention
Call logs, messages and recordings are kept while the customer account is active, or until the customer deletes them or asks us to. Backups are kept for up to 14 days.
Security
Access is protected by individual logins and roles. Carrier credentials are encrypted at rest, connections use HTTPS, and every request from the phone network is verified.
Your choices
You can ask us to access, correct or delete your personal information by contacting us. Customers are responsible for having the right to call or text their own contacts and for telling callers when calls are recorded.
Contact
Destiny Digital Tech · WhatsApp / phone +92 318 4550404 · destinydigitaltech.com